Speechmatics combines with Genesys Customer Experience Platform

Speechmatics has announced its any-context speech recognition engine is now available on the Genesys® AppFoundry, the industry’s largest dedicated marketplace focused on customer experience solutions. The AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees and optimize their workforce.

Through mission-critical, accurate speech recognition technology, Speechmatics provides businesses with an unparalleled ability to drive insight and meaning from voice data at scale regardless of dialect or accent. A vast amount of information is locked in voice data. To create a full customer interaction and experience history, it is essential to transcribe voice data into text format to then enable information to be gathered and insights created.

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